Course curriculum

  • 1
    Let's get started!
    • What insurance matters do people usually see when helping their clients?
    • Navigating this eLearning.
  • 2
    Module 1: Introducing Insurance Law
    • Key terms in Insurance Law
    • The Insurance Dictionary
    • What is the difference between general insurance and life insurance?
  • 3
    Module 2: Junk Insurance
    • Would you like fries with that?
    • What types of add-on insurance do I need to look out for?
    • Help your client get a refund on their add-on insurance with!
  • 4
    Module 3: Common Insurance Problems
    • Getting into a car accident without insurance
    • What if the insurer won't grant my client's insurance claim because there is an exclusion under the policy?
    • What happens when clients stop paying because they can no longer afford it? Can the insurer cancel the policy?
    • Can insurers decline a claim if the customer hasn't provided accurate information when signing up for insurance?
  • 5
    Module 4: Funeral Insurance
    • Paying for Funerals
    • Here's what you need to know about the "Aboriginal Community Benefit Fund"...
    • How to help your client
  • 6
    Module 5: Making Complaints and Taking Action
    • Complain to the Ombudsman
    • Call the Worker Advice Line.