Course curriculum

  • 1
    Introduction
    • Welcome!
  • 2
    Listen, Analyse, Reflect
    • Apply Your Skills
    • Listening Skills Exercise #1 - Jamal and Morgan
    • Call #1 - Reflections from National Debt Helpline Financial Counsellors
    • Listening Skills Exercise #2 - Bao and Sam
    • Call #2 - Reflections from National Debt Helpline Financial Counsellors
  • 3
    Wrapping up
    • Some Final Thoughts
  • 4
    We Value Your Feedback
    • 5 Minute Evaluation - Thank You!
  • 5
    Resources and Worksheets
    • Resources Telephone skills for Financial Counsellors
    • Worksheets Telephone skills for Financial Counsellors